"the quality of our lives depends not on whether or not we have conflicts, but
on how we respond to them" - Thomas Crum
HI, I'M SHELLY MCLAUGHLIN
Shelly McLaughlin's journey through the realms of education, business, and leadership is marked by a rich tapestry of diverse experiences. Beginning in the investment sector, her keen business acumen laid the groundwork for a distinguished career in dispute resolution. She has adeptly navigated both private and public sectors, establishing herself as a key player in crafting positive outcomes in complex situations.
Presently, Shelly is a trusted figure on the rosters of several esteemed institutions, including the BC Human Rights Tribunal Mediations, BC Family and Civil Mediation Rosters, WorksafeBC PAC Mediation, BC Insurance Arbitration, and the Sport Dispute Resolution Centre of Canada, as well as being a member of the International Association of Workplace Investigators and Alternative Dispute Resolution Institute of Canada. Her work also extends to the Employment and Assistance Tribunal and Property Assessment Review Panel.
Her academic pursuits began at Western University with an HBA, complemented by an internship at the International Foundation of Employee Benefits. Shelly's relentless pursuit of knowledge led her to earn the Chartered Financial Analyst institute certification, followed by a series of specialized qualifications. These include Certification in Conflict Resolution from the Justice Institute of BC, Restorative Justice Facilitation training with the RCMP, and Arbitration studies at Royal Roads University. Her expertise in Mediation-Arbitration was further honed through the Continuing Legal Eduction of BC. Notably, she has been distinguished as a Chartered Mediator and Chartered Arbitrator by ADRIC.
Shelly's expertise encompasses Mediation, Arbitration, and facilitated dialogues, driven by a passion for unravelling and addressing complex challenges. She specializes in workplace disputes, offering coaching, climate assessments, and conducting thorough investigations into behavioral concerns like harassment. Beyond conflict resolution, Shelly leverages her extensive knowledge to educate and inspire, through workshops, lectures, team-building sessions and collaborate through The Neutral Zone and The Collaborative Law corp.. Her recent addition of Advanced Investigation Techniques Certification, focusing on complex cases, race-based issues, sexual harassment, bullying and harassment training, further cements her role as a leader in her field.
CONTACT ME TO SEE HOW I CAN HELP YOU
"I found Shelly to be warm, empathetic, compassionate, yet confident and unshaken with challenging clients. She is easy for clients to talk to and excellent to work with. She listened to the client, asked questions, confirmed responses and allowed the client to make her own decisions. She has excellent knowledge of the subject matter law and policy, and excellent communication skills." - Workers Advisor Officer, relating to a Prohibited action complaint mediation
"While separation and divorce are difficult enough, Shelly provided me with an easy process to finalize my divorce in about 3 months time. What stands out for Shelly is that she guided me through a process where I felt overwhelmed and uninformed. Shelly has the unique ability to adapt to your needs putting the clients first at all times. She displayed the patience I needed, expertise and knowledge of the subject matter and made it so easy to move forward in the least intrusive manner. She is a kind, caring and understanding advocate for any and all parties involved and made herself available even in short notice when required. In essence, Shelly helped turn a chaotic time into a relatively seamless ending where both parties left feeling validated and fairly treated, all at a reasonable cost vs the costs of lawyers and legal channels." - Client relating to separating assets and debts, and filing for divorce
"My company used Shelly's services during a period of transition for us. She employed a very collaborative style, with a focus on solutions and employed direct, but fair communication. I was particularly impressed with how she gathered relevant information and was fully prepared in advance. She maintained a calm demeanour and ensured all parties were equal participants in the process without bias. Perhaps the most appropriate comment is that we did not feel we were being 'mediated' into someone else's solution, but rather assisted in reaching our own solution. She was able to identify the core issues, and conduct the mediation in a calm and genuinely patient and empathetic manner" - Small business owner, relating to a workplace dispute